Batjee Privacy Policy – How We Protect Your Data

1 Who We Are

Batjee is an online gaming and entertainment platform serving Pakistani players. We operate the website batjee.top and the Batjee mobile application, offering sports betting — including cricket and PSL markets — alongside fish games, bingo, slots, live casino and the Batjee VIP programme.

For the purposes of this Privacy Policy, "Batjee", "we", "us" and "our" refer to the operators of batjee.top. "You" and "your" refers to any individual who visits, registers on or uses the Batjee platform.

This policy explains in plain terms what personal data we collect, why we collect it, who we share it with and how long we keep it. We have written it to be as straightforward as possible — if you have questions that this policy does not answer, our support team is available 24/7 via live chat.

2 Data We Collect

Batjee collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information from third-party verification services. Here is a summary of what we collect and why:

We do not collect sensitive data such as biometric identifiers, political opinions or religious beliefs. Identity documents submitted for verification are used solely for that purpose and are stored securely with restricted access.

3 ">How We Use Your Data

Batjee uses your personal data only for purposes that are directly connected to operating the platform and providing you with a good experience as a Pakistani player. We do not use your data for purposes that would surprise you. The main ways we use your data are:

• Account Management: Creating, maintaining and securing your Batjee account, including login authentication and password recovery.
• Payment Processing: Processing deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, cards and other supported mobile wallets.
• Bonus & VIP Programme: Calculating wagering activity, applying bonus credits, tracking VIP tier progress and delivering tier-specific benefits.
• Fraud Prevention & Security: Monitoring account activity to detect suspicious behaviour, prevent unauthorised access and protect both you and the platform.
• Responsible Gaming: Enabling deposit limits, session reminders, cooling-off periods and self-exclusion tools. We may also proactively reach out if account behaviour patterns suggest a player may benefit from these tools.
• Customer Support: Responding to your queries, resolving disputes and improving the quality of support interactions.
• Platform Improvement: Analysing aggregated usage data to identify technical issues, improve navigation and develop new features.
• Marketing Communications: Sending promotional emails or in-app notifications about relevant offers — only if you have opted in. You can opt out at any time from your account settings or by contacting support.

We do not use your personal data to make automated decisions that significantly affect you — such as permanently closing your account — without human review. Where automated systems flag an account, a member of the Batjee team reviews the case before any action is taken.

4 Payment Data

All deposits and withdrawals on Batjee are processed in PKR. When you initiate a payment through JazzCash, Easypaisa, Raast, a bank transfer or a debit/credit card, the transaction is handled by certified third-party payment processors. Batjee does not store your full card number, CVV, JazzCash PIN, Easypaisa PIN or Raast credentials on its own servers.

What Batjee does retain is a transaction record — including the amount, date, payment method type (e.g. "JazzCash"), a masked identifier (e.g. the last four digits of a card or the registered mobile number), and the transaction outcome. This record is necessary for:

• Verifying that deposits have been received and credited correctly.
• Processing withdrawal requests back to your registered payment method.
• Investigating any transaction disputes you raise with us.
• Maintaining financial records as part of our standard operating procedures.

5 Cookies & Tracking

Batjee uses cookies and similar tracking technologies on the website and in the app to make the platform work properly and to understand how it is being used. Here is a straightforward breakdown of what we use:

• Essential Cookies: These are required for the platform to function. They keep you logged in during a session, remember your preferences and ensure the deposit and withdrawal flows work correctly. You cannot opt out of essential cookies without stopping the platform from working.
• Analytics Cookies: We use aggregated, anonymised analytics to understand which pages and features are most used, how long sessions last and where technical problems occur. This data does not identify you personally.
• Preference Cookies: These remember settings you have chosen — such as your preferred language or notification preferences — so you do not have to reset them every time you visit.
• Marketing Cookies: Only applied if you have consented to receiving promotional communications. These help us ensure offers we show you are relevant rather than generic.

You can manage cookie preferences from your browser settings or from the cookie consent banner displayed on your first visit. Withdrawing consent for non-essential cookies will not affect your ability to use the core platform features.

6 Data Sharing

Batjee does not sell your personal data. We do not share it with advertisers or marketing networks. We share data only in the following specific circumstances:

• Payment Processors: We share transaction-relevant data with payment service providers (such as JazzCash, Easypaisa and Raast) strictly to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by contractual obligations to handle your data securely.
• Identity Verification Partners: When you submit documents for KYC verification, these may be processed by a certified third-party identity verification service. This service accesses only the documents required and does not receive your gaming or payment history.
• Fraud Prevention Services: Aggregated and anonymised signals (such as device fingerprints and IP data) may be shared with fraud prevention tools to protect the platform and its players.
• Legal Obligations: If Batjee is required to disclose information by a valid court order or other lawful instruction from a relevant authority, we will comply. We will notify you of such a request where we are legally permitted to do so.
• Business Transfers: In the event that Batjee undergoes a merger, acquisition or sale of assets, your data may be transferred to the acquiring party. We would notify you of such a change before it takes effect and give you the opportunity to close your account if you prefer.

All third parties with whom we share data are contractually required to use it only for the stated purpose and to apply security standards at least equivalent to our own.

7 Data Retention

Batjee retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are set based on the type of data and the reason it needs to be kept:

• Account and registration data: Retained for the duration of your active account plus a minimum of five years after closure, to support any retrospective queries or disputes.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping practices.
• Identity verification documents: Retained for the period required to complete verification, and thereafter for a minimum of five years unless you request deletion and there is no legal reason to retain them further.
• Support communications: Retained for up to two years from the date of the interaction to support quality assurance and dispute resolution.
• Gaming activity logs: Retained for the life of your account and for up to three years after closure, primarily to support responsible gaming reviews and any disputes about game outcomes.

After the relevant retention period expires, data is securely deleted or anonymised. Anonymised data — where it is no longer possible to identify you from the data — may be retained indefinitely for analytical purposes.

8 Data Security

Keeping your data safe is not an afterthought at Batjee — it is built into how the platform is designed and operated. The security measures we apply include:

• TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage for sensitive data at rest, including identity documents and financial records.
• Access controls that restrict which members of the Batjee team can view personal data, based on their job function and on a need-to-know basis.
• Regular security reviews and vulnerability assessments of the platform infrastructure.
• Monitoring systems that flag unusual login patterns, access attempts and transaction behaviour in real time.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that affects your personal information, Batjee will notify affected players promptly and take immediate steps to contain and remediate the issue.

9 Your Rights

As a Batjee player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team via live chat or by emailing [email protected] (do not click — this is a plain text address):

We will respond to data rights requests within 30 days. In some cases — particularly where a request involves large volumes of data or requires coordination with third-party processors — we may need slightly longer, and will inform you if that is the case. We will never charge you a fee for exercising your rights in good faith.

Where a deletion request conflicts with a legal retention obligation — for example, transaction records that must be kept for five years — we will explain this clearly and delete the data as soon as the obligation period expires.

10 Children's Privacy

Batjee is strictly an adult entertainment platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and identity verification checks are in place to enforce this.

If we discover that an account has been registered by someone under the age of 18, we will immediately close that account, void any associated transactions and delete the personal data collected, subject to any legal retention obligations.

If you are a parent or guardian and believe a minor in your household may have accessed or registered on the Batjee platform, please contact our support team immediately so we can investigate and act quickly.

11 App & Device Data

When you use the Batjee mobile application, we collect certain device-level data in addition to the account and transaction data described above. This includes:

• Device model, operating system version and unique device identifier.
• App version and crash/error logs to help us identify and fix technical problems.
• Push notification token, used only to send you account notifications and — if you have opted in — promotional alerts.
• Approximate location data derived from your IP address, used solely to apply correct platform settings and detect access from unusual locations that may indicate account compromise.

The Batjee app does not access your device's contacts, camera, microphone or photo library unless you explicitly grant permission for a specific purpose (such as uploading a KYC document photo). These permissions are requested only when needed and can be revoked at any time from your device settings.

For the full app experience and to download the latest version, visit the App page.

12 Changes to This Policy

Batjee may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make material changes, we will notify registered players via their registered email address or through an in-app notification at least 7 days before the changes come into effect.

The most current version of this policy is always available on this page, with the "Last Updated" date shown at the top. Your continued use of the Batjee platform after changes take effect constitutes your acceptance of the revised policy.

If you disagree with a change to this policy, you are entitled to close your account before the change takes effect. Any data already collected will be retained only as long as required under the retention periods described in Section 7.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right or wish to raise a concern about how your information has been handled, please get in touch with us:

• Live Chat: Available 24/7 within the Batjee website and app — the fastest way to reach us for any privacy query.
• Email: [email protected] (plain text — not a clickable link)
• FAQ: Common questions are answered on our FAQ page.

Privacy-related requests are treated with priority. We acknowledge all privacy queries within 48 hours and aim to resolve them within 30 days. For complex requests involving large amounts of data or third-party coordination, we will keep you updated on progress throughout.